We operate in a complex business that can have a significant impact on our activities and our ability to create value. We are referring, for example, to the consequences of uncertain economic and financial turmoil, technology evolution or the aging global population.
However, we believe that our base is solid enough (capital and input) to become a group that can offer insurance solutions (output) that are easily accessible, and can anticipate and meet customer needs in line with our strategy.
Our activities and output have consequences and internal and external effects (outcome) on the various capital values (financial, human, intellectual, social and relationship, manufactured and natural) used in our daily business.
External context
Capitals / Input
Financial
- Capital strenght
- Focus on costs and efciency
Human
- Skilled and competent employees
Intellectual
- New organizational structure and governance
- Solid operational discipline
Social and relationship
- Leadership recognized at European level
- Strong partnerships
- Focus on clients
- Regular dialogue with Institution
Manufactured
- Huge real estate property
Natural
- Attention to natural resources
Capitals / Output-Outcome
Financial
- Increased protability
- Better remuneration of the shareholders
- Improved cash generation
Human
- Talent development
- Diversity promotion in the workplace
Intellectual
- Efficient strucure and processes
- Leadership in telematics
Social and relationship
- Distinctive brand
- New partnerships
- Better relationships with clients
- New insurance solutions
- Tax contribution
Manufactured
- Enhanced real estate property
Natural
- Better use of natural resources
New customer needs
Demographic and social change
Environmental challenges
Regulatory developments
Uncertain financial and macro-economic landscape
Vision
Actively
Siamo proattivi e protagonisti nel migliorare la vita delle persone, attraverso soluzioni assicurative specifiche.
Protect
Ci dedichiamo al vero ruolo dell’assicurazione: la gestione e la mitigazione dei rischi per le persone e per le istituzioni.
Enhance
Generali si impegna anche a creare valore.
People
Ci sta a cuore il futuro e la vita dei nostri clienti e delle nostre persone.
Lives
Infine, abbiamo un impatto sulla qualità della vita delle persone. Ricchezza e sicurezza, consulenza e servizi contribuiscono alla qualità della vita delle persone nel lungo termine.
Mission
First choice
Un’azione immediata identifica la migliore offerta sul mercato, sulla base di benefici e vantaggi chiari.
Delivering
Assicuriamo il raggiungimento del risultato, lavorando con impegno per fornire la migliore performance possibile.
Relevant
Sappiamo anticipare e soddisfare un’esigenza, cogliere un’opportunità. Personalizziamo le soluzioni in base ai bisogni e alle consuetudini dei clienti, affinché ne riconoscano il valore.
Accessible
Un’offerta semplice, prima di tutto. Facile da trovare, capire e utilizzare. Sempre disponibile, a un costo competitivo.
Insurance solutions
Vogliamo proporre soluzioni assicurative integrate e personalizzate di protezione, consulenza e servizio.
As for capitals other than the financial one, for more information on other external and internal impacts resulting from our business please refer to the Sustainability Report 2015, Corporate governance and share ownership report 2015 and the 2015 Remuneration Report.